The small print…

T&Cs

1. Introduction

Berwick Garden Centre, Dunbar Garden Centre & Plantsplus Garden Centre are collectively registered under Berwick-Upon-Tweed Garden Centre Ltd, hereafter referred to as ‘we’.

a. The loyalty card scheme, hereafter known as ‘the Scheme’, rewards members with redeemable points when they make qualifying purchases at Berwick Garden Centre, Dunbar Garden Centre, and Plantsplus Garden Centre.

b. These terms and conditions, hereafter know as ‘the Conditions,’ set out the terms on which you can join the scheme, earn points and convert these points into reward vouchers to spend at Berwick-Upon-Tweed Garden Centre Ltd. These are also the terms relating to data protection.

c. If you join the scheme or use a reward card, you automatically accept these conditions.

2. Joining the Scheme and using your Card

a. Your name, email address and date of birth must be provided for a card to be registered. Applicants must be aged 16 or over and must have a resident UK, Channel Island or Isle of Man address. The Scheme reserves the right to refuse an application at its sole discretion.

b. Your Card is issued by, and remains the property of, the scheme. It must be returned to the scheme on request or destroyed when no longer valid for use.

c. If you do not register your card or register on the app, you will not become a member or be able to redeem your points. Nor will you be eligible for other Scheme offers and promotions from time to time.

d. If the scheme reasonably believes that you have breached these Conditions and/or abused the scheme, your loyalty scheme account may be terminated without prior notice. The Scheme reserves the right to take any action deemed necessary where a card is found to have been used in a way that abuses the scheme.

e. The scheme also reserves the right to: (a) stop issuing cards at any time; (b) on notice to you, alter or amend these conditions of operation of the card and/or the scheme; and (c) on notice to you, amend, withdraw or cancel the cards and/or the points (including the value, redemption and issue of such) and/or terminate the scheme. In particular, we may close your account if the card has not been used for a period of 18 months or more.

f. You may terminate your card at any time in which case all points on the card and vouchers issued shall be lost.

g. You are responsible for the security of your card. If you believe an unauthorised person has compromised the security of the card by theft or the theft of personal information relating to it, you should notify us immediately. Lost, damaged or stolen cards can be replaced by visiting us. The scheme is not responsible for any unauthorised use of the card or any lost or stolen vouchers.

h. Any Card issued is personal to the person whose personal details were submitted with their registration. A card and any points on it are non-transferable, and can only be used by the registered cardholder.

i. We reserve the right to refuse, merge or close additional accounts at any time.

j. Please keep us informed of any changes of address or email address. To update your details, please email marketing@berwickgardencentre.co.uk

k. The Scheme is not open to employees of Berwick Garden Centre Ltd.

3. Points and reward vouchers

a. To collect points at Berwick Garden Centre Ltd, you must present your card or app at the till at the time of purchase. If your card is not present, points can be later uploaded to the loyalty card/app with a validated till receipt. You cannot claim points on purchases made before you joined the Scheme.

b. Points will be awarded on all merchandise sold in within Berwick, Dunbar and Plantsplus Garden Centres, with the exception of gift voucher and sales in our restaurant.

c. Product discounts related to, and offered as part of the scheme are not valid for redemption against the excepted merchandise noted in section 3b.

d. You will receive points equal to 2.5% of your qualifying spend, per transaction. These rates can be altered at the scheme’s discretion on reasonable notice. The Scheme reserves the right to give such notice via email or our website. The scheme may also display notices detailing any variation to the points earning ratio in-store. The number of points issued may vary between qualifying purchases.

e. The scheme reserves the right to offer bonus points on certain products as selected by Berwick-Upon-Tweed Garden Centre Ltd from time to time in its sole discretion.

f. The scheme reserves the right to terminate any points offers, including but not limited to such points offers referred to in sections 3e above, at its sole discretion. The scheme will give cardholders as much notice as it reasonably can of any decision to terminate or vary any points offers. The scheme reserves the right to give such notice via post, email or our website. The scheme may also display notices detailing any termination or variation to any points offers in-store.

g. Several times a year the scheme will arrange for you to be sent discount and promotional vouchers, at the scheme’s discretion.

h. The scheme is entitled to vary the qualifying points balance and the number of promotions, from time to time at its sole discretion. The scheme reserves the right to give such notice via email or our website. The scheme may also display notices detailing any variation to the qualifying points balance in-store.

i. If the scheme reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel points or vouchers.

j. Vouchers are personal to you, non-transferable and cannot be exchanged for cash. They can only be used when presented with the registered physical card or app.

4. General Terms

a. The scheme may vary these conditions and will give cardholders as much notice as it reasonably can. The Scheme reserves the right to give such notice via email or our website. The scheme may also display notices detailing any variations to these conditions in-store. Earning further points or using vouchers following such variation shall constitute acceptance of the changes the Scheme makes.

b. Cardholders should check our website and specifically these conditions frequently to ensure they are aware of any changes that the scheme has made to these conditions.

c. If the scheme decides to transfer the scheme to another legal entity, it may transfer all its rights and obligations under these conditions without your consent and may disclose information about you to any potential or new owner.

d. The scheme and cardholders’ rights and obligations under these conditions and any dispute in relation to them shall be governed by English law and heard to the exclusion of all other forums in the English courts. The scheme’s obligations to cardholders in respect of the scheme are contained in these conditions and nowhere else.

e. When redeeming points there will be a minimum spend of £1 per transaction.

5. Data Protection

This section sets out how the scheme collects your personal data, how the scheme uses it and who the scheme shares it with. Under the General Data Protection Regulation (GDPR), your data controller is the legal entity that operates Berwick-Upon-Tweed Garden Centre Ltd, which you joined the scheme. For full details of our data protection policy, please view our Privacy Policy. 

What personal information we collect about you:

a. Information that you provide when completing your reward card application on our app or in-store (including your name, date of birth, email)

b. Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address (you can unsubscribe from our marketing communications at any time by clicking on the link at the bottom of our emails) or unsubscribing from our app.

c. When you use your Reward Card to shop with us, or use your Reward Card vouchers or coupons, we may collect transaction information, including the in-store and online purchases. What you earn Reward Card points for and how you use your Reward Card coupons and vouchers within Berwick-Upon-Tweed Garden Centre Ltd.

d. Any other personal information that you choose to send to us.

a. By joining up to the scheme and providing your personal data listed above, you agree to your name, date of birth, email address and other personal data you supply (‘personal data’) being used by Berwick-Upon-Tweed Garden Centre Ltd for the following purposes:

b. To organise and administer the scheme, your application and your account;

c. with your agreement, to send you information regarding your Reward Card (if you have subscribed to our Reward Card), including your statement, vouchers, coupons, details of events and any other information that we believe will be of interest to you (you can cancel your Reward Card membership at any time by contacting marketing@berwickgardencentre.co.uk).

d. To send you non-marketing commercial communications;

e. To send you goods purchased through our website, in-store or by phone;

f. To send you email notifications that you have specifically requested;

g. With your agreement, send you birthday vouchers by email or via our app (you can unsubscribe to these at any time by emailing marketing@berwickgardencentre.co.uk or by clicking unsubscribe on the email);

h. With your agreement, send you marketing communications by email or via our app (you can unsubscribe to these at any time by clicking unsubscribe on the email);

i. To deal with enquiries and complaints made by or about you relating to our website, reward card scheme or business;

j. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

h. We may share your information with trusted third parties. In particular, IT companies who support our website and loyalty scheme, and marketing companies who help us manage and administer our email newsletters, reward card scheme and app. 

i. Retaining Personal Information
We will hold your personal data on our systems for as long as is necessary to administer your membership with the scheme. If you cancel your registration as a member, we will mark your record on our database and retain your details for administration purposes prior to deletion before the end of any period required by law.

j. Security of Personal Information
Your personal data shall be held and stored on secure and encrypted computers. The scheme confirms that it has in place adequate safety and security measures to keep your personal information safe and secure in accordance with its obligations under the law.

k. Access to Personal Data and Correction
You have the right to request a copy of the personal information that we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact marketing@berwickgardencentre.co.uk

6. Data Protection Registration

a. We are registered as a data controller with the UK Information Commissioner’s Office.

b. Our data protection registration number is ZA321642.

7. How to Contact Us

a. This website is owned and operated by Berwick Garden Centre Ltd.

b. We are registered in Scotland under registration number SCO79988, and our registered office is at Westerside, Coldingham, Eyemouth, Berwickshire, TD14 5QE.

c. Our principal place of business is at Berwick Garden Centre, East Ord, Berwick-Upon-Tweed, TD15 2NS, by telephone on 01289 302383 or by email marketing@berwickgardencentre.co.uk

Terms and Conditions for Affiliated Vouchers

a. We reserve the right to withdraw the discount voucher without notice.

Click here to view our privacy policy.

Birthday Voucher:

Any regular sized hot drink. Excluding luxury hot chocolate and additional syrup shots. Customers must present their reward app when redeeming the voucher. One hot drink per voucher. One voucher per transaction. Voucher must be redeemed within 30 days after the issuing date. Cannot be exchanged for another item and has no monetary value. Screenshots of the voucher are not accepted. The voucher can be used at Berwick, Dunbar or Plantsplus Garden Centres.

Welcome Voucher:

10% off plants, bulbs and seeds. Does not work against any existing price reductions, multibuys or offers. Customers must present their reward app when redeeming the voucher. One voucher per customer. One voucher per transaction. Voucher must be redeemed within 30 days after the issuing date. Cannot be exchanged for another item and has no monetary value. Screenshots of the voucher are not accepted. The voucher can be used at Berwick, Dunbar or Plantsplus Garden Centres