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About us

Berwick Garden Centre is a family-owned garden centre which first opened its doors to the public in 1983 by the present owner and we now have a group of three centres, each with their own special identity.

The Role

We are looking for an EPOS Administrator to join our busy garden centre in Berwick. This is a key operational Supervisor role within the business and offers an exciting opportunity to become part of a wider EPOS team supporting multiple centres across the group.

This is a full-time, permanent position working 40 hours per week, Monday to Friday. Flexibility may be required during peak trading periods to meet the needs of the business.

We have made a significant investment in a market-leading EPOS system that supports stock management across all areas of the business, including plants, gifts, pets, homeware, clothing, Christmas, and restaurant sales. As one of only three EPOS Administrators within the group, you will play an important role in ensuring the accuracy, integrity, and smooth operation of this system.

Key responsibilities will include:

• Managing the input of goods received data to ensure accurate retail and cost pricing.
• Creating, maintaining, and updating large volumes of product information.
• Monitoring stock data and producing reports on stock levels, movements, and trends for management.
• Carrying out regular system housekeeping and maintenance to ensure data accuracy and consistency.
• Liaising with offsite companies to maintain tills and card payment terminals.
• Providing day-to-day support for EPOS-related issues and responding to queries from colleagues.
• Leading staff training on till operations and stock management systems.
• Supporting external audits and ensuring compliance with EPOS-related procedures.
• Conducting rolling stock takes to maintain accurate stock valuations and inventory records.
• Identifying stock and matching to existing records.
• Writing procedures & record keeping.

This is a varied and rewarding role that combines administration, data management, problem-solving, and colleague support, making it ideal for someone who enjoys being at the heart of a busy retail operation.

The Candidate

Previous experience in a retail environment and familiarity with EPOS systems would be advantageous, but these are not essential, as full training will be provided.

We are looking for a positive, proactive individual with a can-do attitude and a willingness to learn. As a central point of contact within the business, you will need excellent interpersonal skills and the ability to build effective working relationships with colleagues across departments.

The ideal candidate will:

• Be a quick learner with the ability to adapt to changing priorities.
• Have excellent attention to detail and a high level of accuracy.
• Be organised, methodical, and dependable in their approach to work.
• Understand the importance of maintaining accurate data and stock information.
• Be confident using computers and possess good IT skills in Microsoft systems.
• Have strong problem-solving abilities and a proactive mindset.
• Be able to work independently while contributing positively to a wider team.
• Be approachable & supportive to all staff at all times.
• Be confident in communicating with suppliers & customers face-to-face, via telephone and e-mail.

This is an excellent opportunity to develop specialist skills within a growing business while playing a vital role in supporting the day-to-day operations of our centre.

Pay: £14.27 per hour

Expected hours: 40.0 per week

Benefits:

• Discounted or free food
• Free parking
• On-site parking
• Store discount

Work Location: In person

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Overview

We are currently looking for a kitchen assistant to join our team at Dunbar Garden Centre. The position would come with a 22.5hr(3 Shifts)/ week contract including weekend shifts. In this role, you will support the preparation and presentation of delicious food, ensure food safety standards are maintained, and contribute to a smooth kitchen operation. We are looking for a reliable and conscientious candidate who communicates well with others and has a “can do” attitude. While experience in a similar fast paced kitchen environment is desirable we will consider a less experienced candidate who can demonstrate a willingness to learn and an excellent work ethic.

Duties

• Preparation of salad, vegetables, sandwich and baked potato fillings.
• Preparing customer orders in a timely and organised manner.
• Support food safety protocols by maintaining cleanliness, proper storage of ingredients, and adhering to hygiene standards at all times
• Help with kitchen organisation by stocking supplies, cleaning workstations, and ensuring equipment is functioning properly
• Support the kitchen team by performing basic cooking tasks under supervision
• Follow all health and safety guidelines to create a safe environment for staff and customers alike

Experience

• Previous experience in a fast paced catering, cooking, or restaurant environments is highly desirable
• Familiarity with food preparation techniques and kitchen equipment
• Knowledge of food safety standards and best practices in hygiene and sanitation
• Strong teamwork skills with the ability to communicate effectively with colleagues and supervisors

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

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Job Details: 

Job Title: Assistant Manager
Garden Centre: Dunbar Garden Centre
Location: Spott Road, Dunbar, East Lothian, EH42 1BF
Number of openings: 1
Job Location Type In person
Country: Scotland, United Kingdom
Language: English
Job Type: Full time, including weekends. Permanent
Expected hours per week: 40 and overtime when required
Schedule: 8 hour shifts
Wage: Competitive, depending on experience
Start Date: As soon as available
Reporting to: Garden Centre Manager

About the Role: 

Dunbar Garden Centre is looking for a brilliant new Assistant Manager to join our bustling garden centre. This is a key position that will support our management team with the daily operations, driving sales, managing staff, maintaining high visual standards, and delivering exceptional customer service.
We are keen to hear from experienced, enthusiastic applicants who are willing to contribute to this family business and help build a stronger workforce. We love working with people who are hands-on and have a “get it done” attitude and who thrive when working with people. It’s essential that you enjoy taking on responsibility, leading a team and deliver results. The position is full-time and would require some
weekend work.
Please read on to find out if this job is for you.

Key Responsibilities: 

The Key Responsibilities for this role include, but are not limited to, the following:
– Support the Garden Centre Manager in all daily operations
– Customer Care: Handling customer queries, complaints, and specialist advice
– Put into practice key retail and customer service skills to support our
customers in a professional manner.
– Till and EPOS operations
– HR: Assisting with staff training, onboarding, rotas, and performance reviews
– Lead and motivate staff across all departments
– Manage staff and key responsibilities
– HSE: Ensure health & safety standards are met and adhered to Assistant Manager
– Stock: support stock ordering, receiving, and inventory management
– Oversee merchandising, stock displays, and seasonal layout changes
– Projects: take on assignments from management and follow through to delivery
– Drive sales and support commercial decision-making

Candidate Attributes: 

Professional Skill-Set Required: 

Our preferred applicant will have the following experience:

•  5 years experience in retail, garden centres, horticulture, or similar environment
•  Previous supervisory/management and leadership experience:
  – Commercial Awareness
  – Operational aspects
  – Budgets, targets and costings
  – Staff management
  – Driving sales and performance
•  Great customer service history
• Ability to take on and manage responsibilities
  It would be preferential to us if you also have experience with some or all of the
  following:
•  Horticulture
•  Till operations
•  EPOS management and routines
• Stock handling, ordering and management
• HSE training and routines, including COOSH
• Planning and actioning tasks for seasonal changes
• Training staff members
• Maintenance
• First aid
• Clean drivers licence

Essential Qualities, Skills & Personal Attributes: 

To ensure we are the right fit, we find the following personal qualities to be very important for both your effectiveness in this role and also to fit into our team:

• Excellent communication and people skills
•  Practice great collaboration with colleagues, suppliers and customers
• Teamwork: working with your team to create great and timely results.
• Ability to work confidently alone
• Friendly, customer-focused and professional approach
• Respectful, well-mannered and considerate to others.
•  Good problem-solving and decision making skills
• Positive and hard-working attitude
• Being Adaptable
• Dedicated, reliable and honest
• Creative, energetic and passionate
• Strong organisational skills and ability to meet deadlines
• Physically capable of lifting, moving and handling stock and equipment safely
• Maintain excellent presentation and hygiene
• Confidence and comfortable working hands-on in all weather

About Us: 

About Crabbie’s Family of Garden Centres:

Dunbar Garden Centre is a thriving and customer-focused garden centre and restaurant, dedicated to offering exceptional plants, products, and services. We are passionate about what we do and creating a great environment for both customers and staff.
The Crabbie’s Family of Garden Centre is a family run business that began in Berwick back in 1983 and has grown into three multi-department centres spanning both sides of the border, Dunbar being established in 2013. We continuously strive to adapt and improve what we do. As an accredited member of the GCA we are recognised as being among the best garden centres in the UK and always open to ideas and innovation.

Company Benefits:

•  Competitive salary aligned with experience
• Generous employee discount across the garden centre
• Training and development opportunities to grow your skills and confidence
• A supportive, friendly working environment where teamwork really matters
• A chance to contribute ideas and help shape the future direction of the centre
• Free on-site parking
• Company pension scheme
• Extra annual leave after one year of service
• Daytime working hours — ideal for work–life balance
• Subsidised lunch in our restaurant

To Apply: 

Please send your CV and covering letter to ilmars@dunbargardencentre.co.uk. Within your cover letter please answer the questions below.

• Please detail the aspects of retail that you are familiar with and you consider essential
  to drive growth?
• How do you feel about escalating an issue you are struggling with?