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Job description

This is an exciting opportunity for a knowledgeable and passionate plant area manager to work within a friendly, family-run business. The purpose of the role is to manage the day-to-day operation of the plant area within the garden centre in order to maximise profitable sales. The plant area manager will be responsible for the garden centre assistants in the plant area working underneath the garden centre manager.

This is a full time role working 40 hours per week, inclusive of every other weekend.

General duties:

· To ensure that all customers are treated in a courteous and efficient manner.

· To ensure that all instructions by the Garden Centre Manager are carried out in a timely and efficient manor.

· To ensure Sales Assistants work efficiently and are focused on their work tasks.

· To act as part of the garden centre management team including as Duty Manager when and if required.

· To identify strengths and weaknesses amongst the Plant area team and to assist in the training and motivation of individuals to achieve the required standards of performance.

· To ensure that all work is carried out in a safe manner and that all matters affecting Health & Safety at Work are carried out in accordance with regulations.

· To ensure a safe working environment within the centre for employees, concessionaires, customers and visitors.

· To ensure that customers receive a high standard of service at all times and responding to customer complaints and comments.

· To ensure that all equipment used within the shop operation is maintained in good condition and held securely.

· To help ensure the security of all company property on-site.

· Managing and forecasting stock levels and requirements.

· Maintain an awareness of market trends and report significant developments to the Garden Centre Manager.

· To provide input into the design, layout and stocking of the plant area.

· To perform any other duties and objectives as required to contribute effectively to the achievement of the business aims and objectives.

Key Responsibilities:

· Ensure sales assistants know the plant area layout and can help customers find the plants and products they require.

· Tour the plant area regularly to ensure high standards of housekeeping and merchandising.

· Ensure sales assistants provide advice to customers or ask for help and pass customer to others if required.

· Organise watering and house keeping systems in the plant area and be part of the rota as needed.

· Ensure the plant area is stocked, replenished and cleaned as needed.

· Place orders to replenish stock to levels agreed by the Garden Centre Manager.

· Implement plant area display and promotional changes including production of POS.

· Routinely review Health & Safety practice to ensure that a high standard is maintained, and suggest training needs.

· Maximise product sales through effective merchandising and in-store promotion.

Person Specification:

· Strong plant knowledge.

· Prior management experience.

· Ability to perform garden centre administrative duties.

· Ability to motivate and inspire staff members.

· Good organisational skills.

· Ability to work on own initiative.

· Able to focus on key tasks and details being consistent and methodical under pressure.

· Buying experience is essential.

Job Type: Full-time

Benefits:

• Employee discount
• Free parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

We are seeking versatile full-time, Garden Centre Assistant to carry out a variety of general duties across our store.

Your duties will include

• Creative display of products
• Replenishing stock and pricing using a variety of methods including labels, shelf tickets and signs
• Assisting customers with their purchases
• Till operation
• General housekeeping

The Candidate

You will be a team player who will be comfortable working across all parts of our garden centre as required. Possessing good communication skills you will help us to retain and grow our loyal customer base by providing first class customer service which sets us apart.

You will have a positive attitude and drive with a natural affinity with team orientation.

Berwick is a busy garden centre so you must be able to work at pace during peak times and maintain high standards. You will be professional, reliable and a good time-keeper. The role can be physically demanding at times due to the nature of our business and you therefore must be able to deal with the rigours of this type of retail environment including lifting/moving heavy items.

You will be familiar with technology including email and hand held devices, experience of working with an Epos system is preferred but not essential as full training will be given.

We particularly invite you to apply if you have a flair or special interest in any of our departments.

This is a permanent, full time role and an excellent career opportunity for the right person.

Hours: 37.5/wk including one weekend day working

Benefits:

• Company pension
• Employee discount
• Subsidised lunch in the restaurant
• Flexible schedule
• On-site parking
• Extra holiday after 1 year service

About us

The garden centre opened in 1983 and operated as a small nursery selling plants from a single greenhouse and has grown into a multi-department store with a licensed restaurant which is popular with regulars and has a strong passing trade due to its close proximity to the A1. We have recently won Best Of Northumberland Large Employer 2024, and we are an accredited member of the GCA recognising us as being among the best garden centres in the UK. We now have three garden centres and remain a local family owned and run group who values our people.