Privacy Policy

Berwick Garden Centre, Dunbar Garden Centre & Plantsplus Garden Centre (part of Berwick Garden Centre Ltd), hereafter referred to as “we”.

This privacy policy explains how we use any personal information we collect about you when you use this website, subscribe to our Reward Card, our e-newsletters or in-store.

Credit

This document was created using a template from SEQ Legal http://www.seqlegal.com

Areas this policy covers:

1. What information do we collect about you?
2. How will we use the information about you?
3. Disclosing personal data
4. Marketing Use
5. Retaining Personal Information
6. Security of Personal Information
7. Access to your information and correction
8. Cookies
9. Third Party websites
10. Changes to our privacy policy
11. Data Protection Registration
12. How to contact us

1. What information do we collect about you?

We may collect, store and use the following kinds of personal information:

• When you shop with us online or browse our website, we may collect:
  1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  2. information that you provide to us when registering with our website (including your email address);
  3. information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address);
  4. information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);
  5. information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
• When you register for our Services (e.g. Reward Card or e-newsletter sign up), you may provide us with:
  1. information that you provide when completing your Reward Card application on our website or in-store (including your name, date of birth, relationship status, interests and hobbies, address, email and phone number);
  2. information relating to your membership of any of our clubs, such as Reward Card
  3. information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
• When you use Reward Card to shop with us, or use Reward Card vouchers or coupons, we may collect:
  1. Transaction information, including the in-store and online purchases you earn Reward Card points for and how you use your Reward Card coupons and vouchers within Berwick Garden Centre/Dunbar Garden Centre/Plantsplus Garden Centre, and
• any other personal information that you choose to send to us.
• Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

2. How will we use the information about you?
   • Personal information will be used for the purposes specified in this policy or on the relevant pages of the website.
   • We may use your personal information to:
     1. administer our website, reward card club and business;
     2. personalise our website for you;
     3. enable your use of the services available on our website;
     4. send you goods purchased through our website, in-store or by phone;
     5. supply to you services purchased through our website;
     6. send statements, invoices and payment reminders to you, and collect payments from you;
     7. send you non-marketing commercial communications;
     8. send you email notifications that you have specifically requested;
     9. with your agreement, to send you our email newsletter, (you can inform us at any time if you no longer require the newsletter);
     10. with your agreement, to send you information regarding your Reward Card (if you have subscribed to our Reward Card), including your statement, vouchers and coupons, details of events and any other information that we believe will be of interest to you (you can cancel your Reward Card membership at any time by contacting marketing@berwickgardencentre.co.uk);
     11. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
     12. deal with enquiries and complaints made by or about you relating to our website, reward card scheme or business;
     13. keep our website secure and prevent fraud; and
     14. verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).
   • If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
   • Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
   • We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

 Disclosing personal information

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
• We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
• We may disclose your personal information:
  1. to the extent that we are required to do so by law;
  2. in connection with any ongoing or prospective legal proceedings;
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
• Except as provided in this policy, we will not provide your personal information to third parties.

10. Marketing Use
    • We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
    • If you no longer wish to be contact for marketing purposes, you can unsubscribe at the bottom of any e-newsletter we send you or email marketing@berwickgardencentre.co.uk.
11. Retaining Personal Information
    • This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
    • Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    • Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:
      1. to the extent that we are required to do so by law;
      2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
      3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
12. Security of Personal Information
    • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    • We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
13. Access to your Information and Correction
    • You have the right to request a copy of the personal information that we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
    • We may withhold personal information that you request to the extent permitted by law.
    • We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact marketing@berwickgardencentre.co.uk.
14. Cookies Policy
    • This website uses cookies. By using this site you agree to this policy and consent to the use of cookies in accordance with this policy.
    • We want to ensure that your use of our website is user friendly, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer or other device such as your mobile phone.  These include small files known as “cookies”.  We do not use these to identify you personally, or to hold any personal data.
    • These pieces of information are used to improve services for you through, for example:
      1. Enabling a service to recognise your device so you don’t have to give the same information several times during one task
      2. Recognising that you may already have provided a username and password so that you don’t need to keep repeating these for every web page requested
      3. Measuring how many people are using services so they can be improved and there is enough capacity to ensure they are responsive
    • Cookies are small files, containing an ‘identifier’ given to your browser by a website which may be stored as text files (letters and numbers) in the cookie directory of your computer. Cookies are not programmes and cannot collect information from your computer.  They do not damage your computer and are defined as ‘a piece of text stored on a computer by a web browser, a cookie can be used for authentication, storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing text data’.
    • Our website may send cookie data to your browser, which may save it if your browser’s preferences allow it to do so. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website.  A website cannot access your cookie directory or information on your computer, instead relevant cookies are included by your browser within each request you make to the website.  A website can only obtain cookie data that your browser sends to it.  Cookies do not contain any information that personally identifies you.  There are two types of cookie used:
    • Persistent cookies remain on your computer for a specified time and so are saved to your computer’s hard disk. We may use persistent cookies to:
      1. Identify that a registered user has returned
      2. Securely remember your login User ID – if you have asked us to do so
      3. Understand how you use our site and obtain information on website usage (as described above)
    • Session cookies are deleted when you close your browser and are not usually saved to your computer’s hard disk. We use session cookies to:
      1. Identify that you have logged in to the site
      2. Hold your search criteria while you are carrying out a search of the website
      3. Collect information on website usage – as described above
    • In particular, we use Google Analytics to analyse the use of this website. This generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated, relating to our website, is used to create reports about the use of the website.  Google will store this information.  (Google’s privacy policy is available at http://www.google.com/privacypolicy.html).
    • You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options. You can also delete cookies already stored on your computer, although this may have a negative effect on the use of websites.  Please see your browsers settings to do so.
    • Switching off cookies will still allow you to view the majority of content on our website. However, it will prevent you logging in and so accessing personalised information.  It will also stop us remembering your login User ID, if you ask us to do so, and may restrict your use of our interactive tools and of some services available.
    • For further information or if you have any questions about the cookies we use or this policy please contact us.
15. Third Party Websites
    • Our website may include hyperlinks to, and details of, third party websites.
    • This privacy policy only applies to this website so when you link to other websites, you should read their own privacy policies as we have no control over, and are not responsible for, the privacy policies and practices of third parties.
16. Changes to our Privacy & Cookies Policy
    • We may update this policy from time to time by publishing a new version on our website.
    • You should check this page occasionally to ensure you are happy with any changes to this policy.
17. Data Protection Registration
    • We are registered as a data controller with the UK Information Commissioner’s Office.
    • Our data protection registration number is ZA321642
18. How to Contact Us
    • This website is owned and operated by Berwick Garden Centre Ltd.
    • We are registered in Scotland under registration number SCO79988, and our registered office is at Westerside, Coldingham, Eyemouth, Berwickshire, TD14 5QE
    • Our principal place of business is at Berwick Garden Centre, East Ord, Berwick-upon-Tweed, TD15 2NS.
    • You can contact us:
      1. by post, using the postal address;
      2. by telephone, on 01289 302383; or
      3. by email, using shop@berwickgardencentre.co.uk

T&Cs

1. Introduction

Berwick Garden Centre, Dunbar Garden Centre & Plantsplus Garden Centre are collectively registered under Berwick-Upon-Tweed Garden Centre Ltd, hereafter referred to as ‘we’.

a. The loyalty card scheme, hereafter known as ‘the Scheme’, rewards members with redeemable points when they make qualifying purchases at Berwick Garden Centre, Dunbar Garden Centre, and Plantsplus Garden Centre.

b. These terms and conditions, hereafter know as ‘the Conditions,’ set out the terms on which you can join the scheme, earn points and convert these points into reward vouchers to spend at Berwick-Upon-Tweed Garden Centre Ltd. These are also the terms relating to data protection.

c. If you join the scheme or use a reward card, you automatically accept these conditions.

2. Joining the Scheme and using your Card

a. Your name, email address and date of birth must be provided for a card to be registered. Applicants must be aged 16 or over and must have a resident UK, Channel Island or Isle of Man address. The Scheme reserves the right to refuse an application at its sole discretion.

b. Your Card is issued by, and remains the property of, the scheme. It must be returned to the scheme on request or destroyed when no longer valid for use.

c. If you do not register your card or register on the app, you will not become a member or be able to redeem your points. Nor will you be eligible for other Scheme offers and promotions from time to time.

d. If the scheme reasonably believes that you have breached these Conditions and/or abused the scheme, your loyalty scheme account may be terminated without prior notice. The Scheme reserves the right to take any action deemed necessary where a card is found to have been used in a way that abuses the scheme.

e. The scheme also reserves the right to: (a) stop issuing cards at any time; (b) on notice to you, alter or amend these conditions of operation of the card and/or the scheme; and (c) on notice to you, amend, withdraw or cancel the cards and/or the points (including the value, redemption and issue of such) and/or terminate the scheme. In particular, we may close your account if the card has not been used for a period of 18 months or more.

f. You may terminate your card at any time in which case all points on the card and vouchers issued shall be lost.

g. You are responsible for the security of your card. If you believe an unauthorised person has compromised the security of the card by theft or the theft of personal information relating to it, you should notify us immediately. Lost, damaged or stolen cards can be replaced by visiting us. The scheme is not responsible for any unauthorised use of the card or any lost or stolen vouchers.

h. Any Card issued is personal to the person whose personal details were submitted with their registration. A card and any points on it are non-transferable, and can only be used by the registered cardholder.

i. We reserve the right to refuse, merge or close additional accounts at any time.

j. Please keep us informed of any changes of address or email address. To update your details, please email marketing@berwickgardencentre.co.uk

k. The Scheme is not open to employees of Berwick Garden Centre Ltd.

3. Points and reward vouchers

a. To collect points at Berwick Garden Centre Ltd, you must present your card or app at the till at the time of purchase. If your card is not present, points can be later uploaded to the loyalty card/app with a validated till receipt. You cannot claim points on purchases made before you joined the Scheme.

b. Points will be awarded on all merchandise sold in within Berwick, Dunbar and Plantsplus Garden Centres, with the exception of gift voucher and sales in our restaurant.

c. Product discounts related to, and offered as part of the scheme are not valid for redemption against the excepted merchandise noted in section 3b.

d. You will receive points equal to 2.5% of your qualifying spend, per transaction. These rates can be altered at the scheme’s discretion on reasonable notice. The Scheme reserves the right to give such notice via email or our website. The scheme may also display notices detailing any variation to the points earning ratio in-store. The number of points issued may vary between qualifying purchases.

e. The scheme reserves the right to offer bonus points on certain products as selected by Berwick-Upon-Tweed Garden Centre Ltd from time to time in its sole discretion.

f. The scheme reserves the right to terminate any points offers, including but not limited to such points offers referred to in sections 3e above, at its sole discretion. The scheme will give cardholders as much notice as it reasonably can of any decision to terminate or vary any points offers. The scheme reserves the right to give such notice via post, email or our website. The scheme may also display notices detailing any termination or variation to any points offers in-store.

g. Several times a year the scheme will arrange for you to be sent discount and promotional vouchers, at the scheme’s discretion.

h. The scheme is entitled to vary the qualifying points balance and the number of promotions, from time to time at its sole discretion. The scheme reserves the right to give such notice via email or our website. The scheme may also display notices detailing any variation to the qualifying points balance in-store.

i. If the scheme reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel points or vouchers.

j. Vouchers are personal to you, non-transferable and cannot be exchanged for cash. They can only be used when presented with the registered physical card or app.

4. General Terms

a. The scheme may vary these conditions and will give cardholders as much notice as it reasonably can. The Scheme reserves the right to give such notice via email or our website. The scheme may also display notices detailing any variations to these conditions in-store. Earning further points or using vouchers following such variation shall constitute acceptance of the changes the Scheme makes.

b. Cardholders should check our website and specifically these conditions frequently to ensure they are aware of any changes that the scheme has made to these conditions.

c. If the scheme decides to transfer the scheme to another legal entity, it may transfer all its rights and obligations under these conditions without your consent and may disclose information about you to any potential or new owner.

d. The scheme and cardholders’ rights and obligations under these conditions and any dispute in relation to them shall be governed by English law and heard to the exclusion of all other forums in the English courts. The scheme’s obligations to cardholders in respect of the scheme are contained in these conditions and nowhere else.

e. When redeeming points there will be a minimum spend of £1 per transaction.

5. Data Protection

This section sets out how the scheme collects your personal data, how the scheme uses it and who the scheme shares it with. Under the General Data Protection Regulation (GDPR), your data controller is the legal entity that operates Berwick-Upon-Tweed Garden Centre Ltd, which you joined the scheme. For full details of our data protection policy, please view our Privacy Policy. 

What personal information we collect about you:

a. Information that you provide when completing your reward card application on our app or in-store (including your name, date of birth, email)

b. Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address (you can unsubscribe from our marketing communications at any time by clicking on the link at the bottom of our emails) or unsubscribing from our app.

c. When you use your Reward Card to shop with us, or use your Reward Card vouchers or coupons, we may collect transaction information, including the in-store and online purchases. What you earn Reward Card points for and how you use your Reward Card coupons and vouchers within Berwick-Upon-Tweed Garden Centre Ltd.

d. Any other personal information that you choose to send to us.

a. By joining up to the scheme and providing your personal data listed above, you agree to your name, date of birth, email address and other personal data you supply (‘personal data’) being used by Berwick-Upon-Tweed Garden Centre Ltd for the following purposes:

b. To organise and administer the scheme, your application and your account;

c. with your agreement, to send you information regarding your Reward Card (if you have subscribed to our Reward Card), including your statement, vouchers, coupons, details of events and any other information that we believe will be of interest to you (you can cancel your Reward Card membership at any time by contacting marketing@berwickgardencentre.co.uk).

d. To send you non-marketing commercial communications;

e. To send you goods purchased through our website, in-store or by phone;

f. To send you email notifications that you have specifically requested;

g. With your agreement, send you birthday vouchers by email or via our app (you can unsubscribe to these at any time by emailing marketing@berwickgardencentre.co.uk or by clicking unsubscribe on the email);

h. With your agreement, send you marketing communications by email or via our app (you can unsubscribe to these at any time by clicking unsubscribe on the email);

i. To deal with enquiries and complaints made by or about you relating to our website, reward card scheme or business;

j. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

h. We may share your information with trusted third parties. In particular, IT companies who support our website and loyalty scheme, and marketing companies who help us manage and administer our email newsletters, reward card scheme and app. 

i. Retaining Personal Information
We will hold your personal data on our systems for as long as is necessary to administer your membership with the scheme. If you cancel your registration as a member, we will mark your record on our database and retain your details for administration purposes prior to deletion before the end of any period required by law.

j. Security of Personal Information
Your personal data shall be held and stored on secure and encrypted computers. The scheme confirms that it has in place adequate safety and security measures to keep your personal information safe and secure in accordance with its obligations under the law.

k. Access to Personal Data and Correction
You have the right to request a copy of the personal information that we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact marketing@berwickgardencentre.co.uk

6. Data Protection Registration

a. We are registered as a data controller with the UK Information Commissioner’s Office.

b. Our data protection registration number is ZA321642.

7. How to Contact Us

a. This website is owned and operated by Berwick Garden Centre Ltd.

b. We are registered in Scotland under registration number SCO79988, and our registered office is at Westerside, Coldingham, Eyemouth, Berwickshire, TD14 5QE.

c. Our principal place of business is at Berwick Garden Centre, East Ord, Berwick-Upon-Tweed, TD15 2NS, by telephone on 01289 302383 or by email marketing@berwickgardencentre.co.uk

Terms and Conditions for Affiliated Vouchers

a. We reserve the right to withdraw the discount voucher without notice.

Click here to view our privacy policy.

Birthday Voucher:

Any regular sized hot drink. Excluding luxury hot chocolate and additional syrup shots. Customers must present their reward app when redeeming the voucher. One hot drink per voucher. One voucher per transaction. Voucher must be redeemed within 30 days after the issuing date. Cannot be exchanged for another item and has no monetary value. Screenshots of the voucher are not accepted. The voucher can be used at Berwick, Dunbar or Plantsplus Garden Centres.

Welcome Voucher:

10% off plants, bulbs and seeds. Does not work against any existing price reductions, multibuys or offers. Customers must present their reward app when redeeming the voucher. One voucher per customer. One voucher per transaction. Voucher must be redeemed within 30 days after the issuing date. Cannot be exchanged for another item and has no monetary value. Screenshots of the voucher are not accepted. The voucher can be used at Berwick, Dunbar or Plantsplus Garden Centres