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Job Overview
We are a busy garden centre restaurant serving tasty homestyle food and take pride in the fact that we prepare all of our menu and baking on site using local produce where possible. We are seeking an experienced and enthusiastic individual to join our Front of House team at Dunbar Garden Centre Restaurant. This role is essential in creating a welcoming atmosphere for our guests and ensuring their experience is enjoyable from the moment they arrive. The ideal candidate will possess excellent interpersonal skills, a positive attitude, and a commitment to delivering exceptional customer service.

Duties

• Help create a welcoming atmosphere for customers on arrival
• Take food and drink orders accurately and relay them to the kitchen staff promptly.
• Serve food and prepare beverages in a timely manner while maintaining high standards of presentation.
• Handle payments and process transactions accurately, ensuring all financial procedures are followed.
• Maintain cleanliness and organisation of the front of house area, including tables, chairs, and service stations.
• Clear tables and operate dish washing area
• Assist with any guest inquiries or concerns, resolving issues promptly to ensure customer satisfaction.

Skills

• Excellent communication skills and a friendly personality.
• Strong organisational abilities to manage multiple tasks efficiently.
• Previous experience in a customer service role is advantageous but not essential.
• Ability to work well under pressure in a fast-paced environment.
• Team player with a collaborative spirit and willingness to support colleagues.
• Basic knowledge of food safety regulations is preferred but can be trained on the job.

If you think that you fit the bill we would love to hear from you.!

Job Types: Part-time, Permanent

Expected hours: 14/21 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Day shift

Work Location: In person

Job Types: Part-time, Permanent

Expected hours: 14 – 21 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

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About us

Dunbar Garden Centre first opened its doors in 2013 and in doing so became the second in our group of three family owned garden centres. The first, Berwick Garden Centre, began trading in 1983 and Plantsplus Garden Centre, located just north of Newcastle, was added to the group in 2016.

The large space and open surroundings were perfect for the construction of a large, spacious garden centre with dedicated restaurant, farm shop, plant area, clothing, toy, gift, pet & aquatic departments. Dunbar was purpose built and an integral part of the centre is our large restaurant seating 200 covers. We believe the restaurant has an excellent reputation for its quality food offering and this complements our first class garden centre, which is known for the range of products we sell and its knowledgeable team of staff.

The Role

We are seeking versatile Full time Garden Centre Assistants to carry out duties all across our store.

The available role is in our Plant Area, covering both week days and weekends.

Horticultural knowledge would be advantageous.

Your duties will include:

• Pricing, displaying & merchandising of a variety of products
• Watering Plants
• Moving heavy plant benches
• Maintaining safe environment
• Replenishing stock
• Assisting customers with their purchases
• General housekeeping
• Customer service

The Candidate

You will be a team player who will be comfortable working across all parts of our garden centre if required. Possessing good communication skills, you will help us to retain and grow our loyal customer base by providing first class customer service.

Dunbar is a busy garden centre so you must be able to work well under pressure and maintain high standards. You will be professional, reliable and a good time-keeper. The role can be physically demanding at times due to the nature of our business and you therefore must be able to deal with the rigours of this type of retail environment.

Experience working with an Epos system is preferred but not essential as full training will be given.